Ticketfly takes websites offline after hack and ransom demand

TicketFly was hit by a hack and took its website offline.                  Ian Knighton  CNET

TicketFly was hit by a hack and took its website offline. Ian Knighton CNET

"Following a series of recent issues with Ticketfly properties, we've determined that Ticketfly has been the target of a cyber incident", the message now available on Ticketfly's homepage reads. "To protect our clients and fans, and to secure the website and related data, we have temporarily taken all Ticketfly systems offline". More concerningly, the hacker said they had access to a database which reportedly stores details of the venues, festivals and promoters who use Ticketfly.

Founded in 2008, Ticketfly has grown to become one of the most successful ticketing services that isn't owned by LiveNation. The hacker reportedly told Motherboard that it notified Ticketfly about a vulnerability that allowed them to hijack its database and website, and demanded 1 bitcoin (roughly $7500 Dollars at time of writing) in exchange for the vulnerability's details, but received no response. Motherboard reports that it was able to verify the validity of at least six sets of user data listed in the hacked files, which included names, addresses, email addresses and phone numbers of Ticketfly customers, as well as some employees. As of now, Ticketfly's website and all of its services are down. The incident has affected venues and events around the country that partner with Ticketfly. Eventbrite boasted that Ticketfly sells about 60 million tickets a year.

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For now, it's a scramble for both Ticketfly and its parent company to fix the issue and assess the damage, and for clients with upcoming events. "We'll keep you updated". Such customers will "likely need all three of the following: original credit card used to purchase the ticket; a photocopy of the original buyer's ID; and a note from the original buyer authorizing you to pick up the ticket (s)", according to Ticketfly's FAQ. Lilly's staff at The Attic is encouraging ticket holders to print their Ticketfly receipts and confirmation emails and bring them to the venue in the event the system is still down.

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