Starbucks employee fired after mocking stuttering customer

Starbucks Fires Employee Who Mocked Customer With Stutter

Starbucks Fires Employee Who Mocked Customer With Stutter

A Starbucks employee who mocked a customer with a stutter has been fired.

Starbucks said the employee was axed because their behaviour did not meet their expectations of the experience Starbucks' customers should have.

A person on Facebook posted on Sunday (Monday NZ time) that his friend stuttered when giving his name at a branch in Philadelphia, and that the barista made light of it verbally and then spelled the name with extra letters.

Tan Lekwijit visited the store on June 27 when he claims his friend Sam, a 28-year-old University of Philadelphia graduate, was ridiculed for his speech impediment, according to NBC Philadelphia. When the pair received their orders a few moments later, the label on Sam's cup read "SSSam".

The company replied again the next day to say that the employee was sacked.

Lekwijit wrote that Sam sent an email to customer service and was offered an apology and a credit of $5.

'Clearly, Starbucks missed the point. "There are many people with speech disorders who are in a worse position than my friend's and struggle with self-esteem and self-confidence", Lekwijit wrote.

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"It was about how you treat people with speech impairments, not how you write names", he wrote.

"Getting this kind of treatment from people, especially service employees, only scars them [people with speech disorders] - and I beg Starbucks employees to have this in mind", Lekwijit wrote.

"I was angry, and I feel like no stutterer should be treated this way".

Lekwijit had shared this story on social media and to Starbucks' official Facebook page, but he said the company had deleted that post. The barista said, "Okay, S-s-s-sam".

The shocking incident comes just three months after the top American coffee chain sparked nationwide outrage when two black men were arrested at another Philadelphia Starbucks.

'Our local leadership has reached out to Sam to better understand what took place and the specifics of his experience and apologize directly. According to company leadership, the offending barista was sacked. "We've taken immediate corrective action and have apologized to the customer", a Starbucks spokesperson confirmed in a statement to INSIDER.

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