Is your local airport rated as Scotland's worst? Which? reveals all

Luton Airport strikes

Luton Airport strikes

A CONSUMER group has named Southampton Airport as the fourth best in the country in a customer satisfaction poll.


Survey respondents gave the London airport a satisfaction score of 35 per cent, citing bad customer service, long queues at passport control and poor facilities.

The survey was based on 11,265 passenger visits to United Kingdom airports, taking into account everything from the queues at bag drop to the cleanliness of toilets. Travel airport survey, Edinburgh International airport, which handles over 12 million passengers a year and is the largest airport in Scotland, scored a middle of the road 59 per cent.

Leading the way in the United Kingdom, for the second year, is Doncaster Sheffield airport with an outstanding customer score of 87%.

They also finished joint second from bottom overall in the survey with a disappointing customer score of 44 per cent.

It ranked fourth best in the United Kingdom when compared to other high-capacity airports, after Heathrow Terminal 5, Birmingham and Heathrow Terminal 2.

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Still it noted that it was the second best city airport, and is only two per cent behind first place victor Heathrow Terminal 5.

The top five United Kingdom airports according to Which? But passenger experiences at the UK's largest airport depended on which terminal they used, with Heathrow T3 being down at 55%. Serving just under ten million passengers a year, it is included in the "Small airports" table for the whole of the UK. Evidently passengers weren't happy with the queues and limited range of shops.

"In the first six months of 2018, 1.2 million passengers responded to our customer service tracking, 70% of whom told us they were happy with their experience", he said.

Nick Barton, CEO of London Luton Airport, said: 'Which? polled 521 of its subscribers who had travelled through the airport between May 2017 and May 2018, 0.003 per cent of all passengers in that period.

The accolade comes as Doncaster Sheffield Airport (DSA) tries to enact ambitious plans to expand with an direct rail route to London and a vastly increased passenger capacity, plans that Which? said could make it the go-to airport for holidaymakers in the North.

Doncaster Sheffield Airport chairman Robert Hough said he was "proud" of the "great recognition", adding: "We have always set out to deliver a top class passenger experience, it's what people should enjoy when at an airport".

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