From Milo to Alex Jones: What is Twitter CEO Jack Dorsey doing?

Jack Dorsey 2015

Jack Dorsey 2015

On Wednesday morning, Facebook Inc.

"What is under attack is the idea that business as usual is good enough", Burr said in his opening statement.

Jack Dorsey, the chief executive of Twitter, personally intervened to allow Infowars' Alex Jones and white nationalist Richard Spencer to keep their accounts on the social media network, The Wall Street Journal reports.

"We were too slow to spot this and too slow to act", Sandberg will say.

"These are expensive investments, but that will not stop us because we know they are critical, she said".

As a social media platform, Twitter is caught in a dilemma: either it gets flak for hate content remaining on the service, or it gets criticized for removing the content - likely as a perceived affront to free speech or as a show of what US President Donald Trump would call political bias.

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Another, more complex, issue may arise when Mr Dorsey testifies later in the afternoon in front of the House Energy.

Trump faulted Twitter on July 26, without citing any evidence, for limiting the visibility of prominent Republicans through a practice known as shadow banning. Thirteen Russians were indicted by special counsel Robert Mueller earlier this year on charges of an elaborate plot to disrupt the 2016 US presidential election by creating fake accounts that pushed divisive issues on social media. The hearing is part of an ongoing effort to address evidence of Russian meddling during the 2016 election cycle. "It violated the values of our company and of the country we love".

Jones peddles fake news, and is behind the promotion of horrific and damaging stories, including his repeated claim that the Sandy Hook Elementary School massacre, in which 20 young children and six school officials were murdered, was a "false flag" operation - a hoax - and child actors were used. Sandberg's mea culpa, however, appears to mirror that of Facebook CEO Mark Zuckerberg, whose appearance before Capitol Hill in April was widely panned by lawmakers as a glorified apology tour.

Earlier this year the company said it was taking aggressive measures to combat inauthentic accounts.

A recent report from the Wall Street Journal details the internal decisions at Twitter that have kept Alex Jones on the app - even as other tech companies, like Apple, Facebook, and YouTube, decided Jones was no longer welcome.

Dorsey offered an explanation of how San Francisco-based Twitter uses "behavioral signals", such as the way accounts interact and behave on the service.

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