Viagogo taken to High Court by competition regulator ZlotoNews

General view of seats

General view of seats

Ticket resale site Viagogo is facing court action by the competition watchdog for allegedly breaking consumer protection laws.

You have fewer rights if you buy from a secondary ticket seller, but there are often consumer protection guarantees in place.

Today, it was confirmed that by the CMA that it has commenced legal proceedings against viagogo in the High Court.

Viagogo has previously been censured by the Advertising Standards Authority for "failing to make clear upfront all fees that can be calculated in advance when making price claims", putting it in breach of the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing, known as the CAP Code.

Privately-owned Viagogo has not, and the CMA said it was now seeking a court order to ensure the company "does not repeat historic failures to make its customers aware of the face value of tickets on sale through its site".

CMA suspects Viagogo of breaking consumer law, arguing its customers run the risk of being turned away at venues, not knowing which seat they will get, and experiencing difficulties in getting refunds.

StubHub, GETMEIN! and Seatwave all offered formal commitments in April to overhaul the way they do business.

"This applies to Viagogo as much as it does to any other secondary ticketing website".

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Sharon Hodgson, the MP who chairs the all-party parliamentary group on ticket abuse, said the CMA's legal action against Viagogo was long overdue.

"Unfortunately, while other businesses have agreed to overhaul their sites to ensure they respect the law, Viagogo has not".

The regulator is seeking an interim enforcement order to ban Viagogo from engaging in certain practices until the trial is heard.

'We will now be pursuing action through the courts to ensure that they comply with the law'.

The Alliance said Viagogo could be legally prevented from reselling tickets in the United Kingdom because it had an office in Fenchurch Street, in the City of London.

At the time, digital minister Margot James told BBC Radio 5 Live that viagogo was "the worst" when it comes to buying tickets from secondary sites.

Ticket resellers have been openly criticised by many artists including Ed Sheeran, Adele and Little Mix. In April the manager of the Arctic Monkeys, Ian McAndrew, called on the government to shut down Viagogo after tickets for the band's upcoming United Kingdom tour appeared on the site for as much as £2,200. However, Viagogo failed to respond.

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