Genesys creates 200 new tech jobs in Ireland

200 new jobs announced for Galway at global IT company

200 new jobs announced for Galway at global IT company

"We couldn't be more excited to continue our growth and create quality jobs in Ireland".

Genesys says that these 200 roles will be filled at its offices in Galway over the next three years. The Galway facility serves as its research and development (R&D) hub and its global Centre of Excellence for Customer Experience AI.

The company is working closely with Irish universities and IT's to support its growth.

The senior and highly skilled positions are based at Genesys's new office in the city and the California-based company says they will be filled over the next three years.

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Genesys works to combine technological advances with human skills to develop communications solutions for a range of companies.

The IT company will create the jobs after acquiring Galway company Altocloud which was based at the PorterShed.

The investment was described as central to the effort to determining how AI can be used by different businesses.

This is achieved through AI and machine learning, using pre-defined personas and past behaviour analysis, to automatically predict consumer outcomes.

"I'd like to wish everyone at Genesys the very best for the days ahead and I hope today is just the beginning of a successful, beneficial and thriving association of Genesys with Galway".

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