Trouble-hit O2 says ‘normal service is restored’

O2 says its services have been restored after a technical fault left millions of customers unable to get online

O2 says its services have been restored after a technical fault left millions of customers unable to get online

British mobile phone operator O2 said Friday that its 4G network was restored after a glitch with software made by Sweden's Ericsson left tens of millions without service.

O2 said that it would notify customers when details were available.

O2 is the second-largest mobile network in the United Kingdom and it is believed that 25 million people were affected.

"We're very sorry about yesterday's data issue".

O2 has confirmed it will compensate users affected by the technical fault that took the mobile network's data services offline.

As per Ericsson's analysis of the mobile networks' outage incident, the root cause behind it was an expired software certificate which led to the shutdown of affected network equipment.

Customers on other mobile networks such as Sky, Tesco and Giffgaff were also impacted because their networks use O2 services.

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Issues with O2's mobile network were first reported at around 5:20 am yesterday after customers said they could not use their 3G or 4G data.

Japan's SoftBank said its customers had faced a near five-hour outage "caused by Ericsson-made software errors related to its packet switches, covering our customers nationwide".

This was backed up by a statement from O2's boss.

"We'd like to thank our customers for their patience during the loss of service on Thursday 6 December and we're sorry for any impact the issue may have caused". O2 also provides a range of services that suffered as a result, from Oyster card readers to security systems that rely on GSM (Global System for Mobile communications). "We fully appreciate it's been a poor experience and we are really sorry", said Mark Evans, CEO, Telefonica (O2) United Kingdom, during the incident. Ericsson confirmed that an "expired certificate" in the software caused the outage impacting services in the United Kingdom and Japan.

Marielle Lindgren, chief executive of Ericsson UK and Ireland, said: "'The faulty software that has caused these issues is being decommissioned".

"We work hard to ensure that our customers can limit the impact and restore their services as soon as possible". "Connectivity is now such an integral part of our lives, it is time for the regulator to consider whether it should introduce automatic compensation for the inconvenience caused by severe outages", he added.

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