Apple tries to address iPad Pro ‘bendgate’ concerns with new support page

If the bend is less than the width of four sheets of paper it is

If the bend is less than the width of four sheets of paper it is"normal

That's not likely to be of much comfort to new iPad Pro owners who place as much a premium on aesthetics as they do performance. According to Apple, a key design aspect of its 3rd Gen iPad Pro tablets is the device's straight-edged corners instead of the rounded corners used on previous generations of iPad Pro tablets.

In a newly released support note Apple explains how the iPad Pro is made, using a process called "co-molding" where plastic is injected into gaps between the aluminium components. And it does seem some iPad Pro units are shipping with bends that exceed Apple's allowable tolerance.

A support document entitled "iPad Pro unibody enclosure design" seems to be meant to address complaints about the the straightness of this device.

As if the weak demand for iPhones and the legal trouble that Apple has to deal with weren't enough for the Cupertino tech-based giant, it has recently emerged that the new iPad Pro could bend easily under small pressure.

"iPad Pro cellular models now feature Gigabit-class LTE, with support for more cellular bands than any other tablet". The company went on to say that these deviations may be more noticeable from different viewing angles, and that this may be even more noticeable on iPad Pro cellular models due to the presence of antenna splits located on the tablet's enclosure.

'Avengers: Endgame' Trailers Won't Spoil The Movie
As he told MTV News' Josh Horowitz, "It was in place before we started developing the movie, or just as we were developing it, yes".

At the time, Apple said the bend resulted from a cooling process involving the iPad's metal and plastic parts, and that tablet met Apple's standards for design and manufacturing. It's a high temperature process involving the injection of plastic into precisely milled channels within the aluminum case. "After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure". "The 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product".

The article again reiterates that there may be a bend, but that it will be within a 400 micron tolerance.

Apple is happy to explain this to you in person if you call their support line, and of course, buyers have 14 days to return the device.

Apple has published a new support page in a bid to end chatter about some 2018 iPad Pro devices having a slight bend after normal usage or out of the box.

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