Google Fiber to shut down in Louisville after ongoing service issues

The search giant on Thursday announced that it is saying goodbye to Louisville, a city that joined Google's fiber family in 2017. Google's reason for pulling out of Louisville has to do with the method used to lay down the fiber. To fix the issue, they would have to rebuild the entire fiber network in Louisville and that's "just not the right business decision". Compared to places before it, the company used much shallower trenches for placing its fiber, which hasn't worked out so well.

"Innovating means learning, and sometimes, unfortunately, you learn by failing".

Issues have included both service problems for its customers in Louisville, as well as some friction with residents.

The silver lining is that Google has learned a lot from its failed experiment, knowledge that has already helped to improve service in other fiber cities.

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The company is turning off its network April 15 and giving its service away for free for the remaining two months.

Customers in the area have been informed about the upcoming change.

The move will not impact any of the other Google Fiber cities (currently Kansas City, Austin, Provo, Charlotte, Atlanta, Orange County, Salt Lake City, Raleigh-Durham, Nashville, Huntsville, and San Antonio), the post said. The company now has service in Atlanta, Austin, Provo, San Antonio, Huntsville, Nashville, Salt Lake City, and other destinations.

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