Microsoft explains why Windows Update did not work on January 29, 2019

The original Windows File Manager

The original Windows File Manager

If you're experiencing problems downloading updates from Windows Update, don't worry - it's not just you.

As updates are generally handled in the background, the issue is only really affecting Windows 10 users who like to take control of updating their computers by performing manual checks.

That outage left some Windows users in the USA and United Kingdom unable to get security, software, and operating system updates from Microsoft's update service. We'll try again later, or you can check now.

"According to the official system requirements, you need to be running at least Windows 10 build 16299, which isn't available on mobile devices, so listing phones as a supported platform doesn't make much sense", the report said. US Comcast and UK BT customers seem to be most affected, though the problem may have hit other customers worldwide as well. Using the Google DNS servers is a known workaround.

Today, Microsoft is providing some clarification for what went wrong and is absolving itself of any blame in the situation.

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Expand the 0 entries to 0000 if four hex digits are required.

Apparently Microsoft thought that this issue had been fixed a couple of days ago, although for many people the fault has been on-going. Windows Update is also rolling out new Intel drivers to resolve a problem from several months ago that prevented the installation of Windows 10 Update 1809 on systems that used Intel graphics. The reason why is also now becoming clear.

Since changing the DNS servers was able to get Windows Update working again implied that this could be an issue with the ISP's DNS services.

Last week we reported that users were complaining that they when they tried to perform a Windows Update, they were greeted with the message "We couldn't connect to the update service".

In other words, some ISPs ended up with DNS records that were out of sync with the correct ones (most likely due to caching) and so they were left pointing to the wrong Microsoft servers.

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