Boeing says 'sorry' for Max crashes, seeking renewed trust

The Paris Air Show is the world’s oldest and biggest aviation trade event

The Paris Air Show is the world’s oldest and biggest aviation trade event

"Dennis Muilenburg told reporters in Paris before the industry-wide air show that Boeing's communication with regulators, customers and the public "was not consistent".

Asked how the procedures failed to capture apparent flaws in MCAS control software and sensor architecture, Muilenburg said: "Clearly, we can make improvements, and we understand that and we will make those improvements".

Muilenburg acknowledged the company made a mistake in failing to disclose a defective cockpit warning light on its 737 MAX to regulators and customers, and said that failure has been part of reviews by global regulators.

Oh wait, no he didn't.

Experts believe the software played a key role in deadly crashes in Indonesia in October and Ethiopia in March that killed a total of 346 people.

Mr Muilenburg, who has been under fire over the MAX design and Boeing's handling of the crisis, said "we are seeing over time more and more convergence among the regulators" on when the MAX should return to service.

In the future designs, Boeing hopes that switching to computerized stress stimulations, for instance on wings and fuselage, will save costs by reducing labor-intensive physical safety tests, the agency learned from FAA and industry sources.

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Investigators noted that in both cases, the planes kept pushing their noses down despite the pilots' efforts to correct it. The sensors malfunctioned, alerting anti-stall software to push the noses of the planes down. Boeing and the FAA have said the warning light wasn't critical for flight safety. "It's a global fact that the aircraft has a problem, that's why it's grounded and Boeing is making modifications", he said.

But Tajer said he thinks Boeing made a series of unprecedented communication missteps that have "created a massive headwind to rebuilding trust".

Mr Muilenburg said restoring trust in the MAX was Boeing's top priority ahead of an upgraded 777 and work on its upcoming NMA long-range jet.

Last week, American Airlines extended its cancellations of flights involving the 737 Max through September 3 and other US airlines including Southwest and United have also canceled flights involving the plan through August. Along with its alternating-years companion, the Farnborough International Airshow near London, the Paris show is usually a celebration of cutting-edge aviation technology.

Safety is on many minds at the Paris Air Show, where the global economic slowdown and trade tensions between the US and other powers are also weighing on the mood.

He forecast a $US8.7 trillion marketplace for Boeing's products and services over 10 years, up from the $US8.1 trillion it projected last year, and predicted the world would need 44,000 commercial jets over the next 20 years, up from the 43,000 Boeing forecast in last year's estimate. It is expected to announce several plane sales and unveil its A321 XLR long-range jet.

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