Airline hits back over 'backless seat' photo

Airline hits back over 'backless seat' photo

Airline hits back over 'backless seat' photo

A tweet claiming that EasyJet had introduced "backless seats" in its flights went viral on Tuesday, garnering 3.9K retweets and 5K likes and propelling the airline's name to the top of Twitter trending.

easyJet ended up in a social media storm this week as an appalled passenger shared a picture of a backless seat on his flight to Geneva.

Replying to the interaction, one social media user joked: "I'm sorry you found evidence of our negligence".

It happened on flight 2012 Luton to Geneva, on easyJet.

But it was eventually revealed the woman was sitting on the "inoperative seat" before the flight took off while other passengers were still boarding.

Scroll through the replies to the original tweet and you'll spot a flurry of replies from EasyJet - the first of which asks Harris to remove the photograph in the tweet. EasyJet did not stay quiet for long, reaching out to Harris with 2 requests: to remove the photo and to talk about the incident with them via DM.

Although specifications vary across airlines and classes, standard seats are generally around 18ins wide, 33ins high with a distance of at least 31ins between rows.

What are the rules on airline seats?


For background, the representative added: "To be absolutely clear the passenger has sat in this seat for the photo - they were not permitted to travel in the seat".

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All passengers used seats with functional backs, a spokeswoman said.

But when contacted by Yahoo UK earlier today, a representative for easyJet issued a statement explaining the backless seat was one of two "inoperative" seats on the plane, and no passengers were sat in them for the flight.

However, the airline says the image was misleading as the seats were out of order and nobody used them. Amidst the Boeing 737 MAX crisis, when the general aviation safety standards are being questioned, people might think that the seating arrangement is not safe.

It means a seat without a back would be illegal and would not be permitted on board a plane.

It also prompted questions over whether the passenger pictured would have sat there during take-off and landing.

'If they were moved, then it's not really that shocking.

"No passengers were permitted to sit in these seats as they were inoperative awaiting fix", an EasyJet spokeswoman, Katie Kershaw, told Business Insider in a statement.

"Safety is our highest priority and easyJet operates its fleet of aircraft in strict compliance with all safety guidelines".

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