Rogue TrendMicro Employee Sold Customer Data to Tech Support Scammers

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According to the security company, an estimated number of customers affected by the breach is 68,000, which is less than one percent of the company's 12 million customer base.

Trend Micro said the database contained customer names, email addresses, and in some cases, phone numbers.

"We took swift action to comprise the condition, which includes immediately disabling the unauthorized account obtain and terminating the staff in question, and we are continuing to operate with law enforcement on an ongoing investigation", the spokesperson stated.

So the IT industry was surprised on Tuesday when worldwide security vendor Trend Micro acknowledged that a staff member had gone rogue.

Cyber-security company Trend Micro is facing a major problem after one of their staff went rogue, selling confidential information on their customers. That is when the investigation identified that an personnel experienced downloaded shopper assistance details and sold it to a "now unknown 3rd-bash malicious actor".

Trend Micro first became aware of the incident in early August 2019 when it found that some of its consumer customers were receiving scam calls by criminals impersonating its support employee, which initially led the company to suspect a coordinated attack. It warned that "scammers impersonate legitimate technology vendors, including Trend Micro, in order to extract payment or other sensitive information from victims". It also claims data from its business and government customers was not improperly accessed.

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Trend Micro claimed it has some 12 million customers now.

Trend Micro told CSO Online that "every impacted consumer customer has been or will be contacted by Trend Micro by email with information on what to do and where to get support".

Trend Micro provides cyber-security and anti-virus tools to consumers, businesses and organisations around the world.

Cybersecurity firm Trend Micro revealed that a rogue employee sold its customer data to hackers, exposing those customers to potential fraud.

In a blog post disclosing the incident, the security software company added that it only discovered the inside job after it started receiving complaints from customers about suspicious calls purporting to be from Trend Micro.

The company has not detailed how the employee stole the customer database but it said the person "engaged in a premeditated infiltration scheme to bypass our sophisticated controls". If you encountered the scam, you can contact the company's customer support portal for assistance.

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