World Cup telecasts experiencing quality issues Down Under

Optus CEO Allen Lew has apologised to customers for the

Optus CEO Allen Lew has apologised to customers for the"unacceptable viewing experience

Despite the issues, Lew is confident the brand will recover.

iTWire colleague Nick Ross yesterday published some useful advice on how to try solving the issues yourself, which you can read about here.

Many Optus Sport subscribers have struggled or been unable to watch live games due to problems with weak connections over the tournament's opening round of matches.

Optus Sport bought broadcast rights for most World Cup games from SBS, although all Australian matches and the World Cup final remain on SBS.

While Optus has issued an official apology and CEO Allen Lew has stated he's giving the issue his "personal attention", the company also claims that most users of the Optus Sport service have had a positive experience.

The situation was made worse by the lack of support offered to frustrated customers.

Optus CEO Allen Lew has apologised to customers for the "unacceptable" viewing experience.

Socceroo's Mile Jedinak celebrates scoring a goal with team mates Andrew Nabbout and Robbie Kruse in the Socceroos opening 2018 World Cup match against France at Kazan Arena in Russian Federation.

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"We understand that Optus is working on fixing the problem as soon as possible, but in the meantime consumers should expect to be compensated for a service that didn't work as expected".

In Parliament question time on Monday, Mr Shorten quoted SBS Managing Director Michael Ebeid as saying that "had we not had to look at our budgets, we probably would have retained [all World Cup rights]" before demanding Mr Turnbull "apologise. for his cuts to the SBS".

Optus has also made Fetch mini set-top boxes available free of charge for customers so they could watch the World Cup via Fetch instead of streaming on the Optus app on a mobile device.

Optus Sport burst onto the Australian market in 2015, when it was announced it had secured the rights to broadcast the English Premier League until 2019. Unfortunately, Optus has completely dropped the ball on their streaming coverage of the tournament, with numerous complaints of downtime, freezing, and reduced resolution during match time.

"We are seeking further information from Optus on what steps it is taking to comply with the Australian Consumer Law".

"Under the Australian Consumer Law, services must be fit for the objective and deliver on what was promised", an ACCC spokesperson said.

Australian Prime Minister Malcolm Turnbull has even become embroiled in the dispute after phoning Lew today, who reportedly assured him the problems would be swiftly resolved.

Angry consumers paying $14.99 per month for the streaming Optus Sports service took to social media to decry the service.

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