British Airways 'flight from hell' leaves passengers stranded at JFK

Image Passenger Rosie Slater Watts tweeted this

Image Passenger Rosie Slater Watts tweeted this

Teary and exhausted passengers have lashed out at British Airways after they endured a 77-hour "journey from hell" from Florida to London.

British Airways flight 2036 was bound for Gatwick Airport from Orlando on Thursday when an incident occurred. More than 200 passengers spent Friday night and Saturday in NY before a relief plane took them to Gatwick at 9.30pm that night.

Some of those on board were travelling with children returning home after a half-term break.

"It was the journey from hell when it was supposed to be a holiday on a lifetime that we'd saved up for years to go on".

The flight finally arrived to Gatwick at 9.09am.

Customers said they were confused as the departure time kept changing, and the hotel - Rosen Shingle Creek - failed to update them on the time changes.

But passengers on the flight tweeted that the accommodations on the airline were less than hospitable.

A British Airways flight turned into a nightmare for its passengers, as a routine journey from Orlando to London ended up taking three days and included an unplanned landing in New York City and an overnight stay at John F. Kennedy Airport, according to multiple sources. The passengers were all booked in hotels near the airport. The customers took to social media to complain of being left to sleep on tile floors in the terminal.

Once at JFK, the angry tweets started to pour on Friday night. We've been diverted to JFK and are now sitting in a check in zone with no staff in sight. People are laying on the floor, and no staff are here to provide any information whatsoever'. Put a 2-year-old on her own.

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With furious passengers close to breaking point, British Airways eventually opened its first class lounge to those stranded, but many did not even know about it, Ms Wilson said.

"@British_Airways 7-year-old cancer survivor, sleeping on the floor at terminal 7 JFK".

Passenger Craig Brown said:'We have just been dumped with no help or advise, shame on you @British_Airways this is beyond a joke now' on Twitter on Friday. "British Airways is shocking".

On Saturday, they finally got underway, only to be diverted to New York's JFK due to a mechanical issue, the airline confirmed to USA TODAY in a statement.

Finally on Saturday, the airline sent a new aircraft as promised to JFK and the 200 passengers were taken off to their final destination - London.

British Airways told Fox News they apologized to passengers for the delay, calling the diversion to NY a "precaution, following a minor technical issue". We are sorry to our customers for the delay to their travel plans.

Eventually, a relief plane was sent by British Airways to JFK Airport to take the tired passengers across the Atlantic Ocean and to their intended destination of London.

"Customers were rebooked where possible and while there were limited hotel rooms available, our teams on the ground cared for customers in our first class lounge providing bedding, food and drinks to ensure they were comfortable during their stay".

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