Google Duplex Now Available for Pixel Owners in Select Cities

Image credit Google

Image credit Google

At this point, I'm less concerned about the ethical and legal issues around using a service like this: since it first demonstrated Duplex at its developer conference in May, Google's added some disclaimers to let restaurant staff know that the call is coming from the company. However, this version isn't limited to businesses which have partnered with Google as it was in the previous testing. A spokesperson told VentureBeat: "We're now ramping up the ability to book restaurant reservations through the Google Assistant over the phone using Duplex technology". We reached out to Google about when Canadians could expect to see Duplex, and we'll update this post with any new information. To recap, this was a feature that allowed the Google Assistant to book reservations in restaurants and tickets in cinemas. "So you'll have to book with them directly". You'll have to say "Hey Google, make a restaurant reservation" or "reserve a table" to initiate the process. On top of that, they can cancel an attempt to make a reservation from within this UI. Next, you'll have to answer a few questions to narrow down your selection by cuisine, or simply by the name of the restaurant.

In New York, VentureBeat reported getting the following error message a couple of times: Unfortunately, that restaurant only takes reservations online.

Duplex is a limited version which can exclusively perform restaurant reservations at the moment and not haircuts, and other sorts of appointments like the company showed off initially. The current maximum group size is ten - ask for more, and the Assistant will cut off the exchange and tell you it can't make reservations for large parties yet. The date can be weeks or months in the future.

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Finally, you'll have to set up the time and a booking number. After, Google verifies all the information is correct - and that's it.

If Duplex isn't able to get through straight away, it will keep trying to call back, and display your reservation as "pending" until it's able to make contact and confirm.

The creepy demo made headlines across the world, but reports suggested that Google faked the phone call and misled viewers and investors. That's a pretty solid success rate, but hopefully it's even better when Duplex makes its way to Canada.

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