United Kingdom family forced to sit on floor on flight

The Taylor family, arrived early at the airport to get their allocated seats after a family holiday in Menorca as they all wanted to sit together on the flight back to Birmingham. "It's hard and it's uncomfortable and it's just filthy", Paula recalled.

Paula Taylor told the show that she, her husband and 10-year-old daughter had got to the airport early, in June, to make sure they were seated together.

The family, from Alcester, Warwickshire, had paid £1,300 and were flying from Mahon in Menorca to Birmingham with TUI airlines. "We all just looked at each other as if to say 'where's our seats gone?' There are no seats where our seats should be".

After all the other passengers had boarded there was only one empty seat left.

The couple therefore spent the entire journey without a seat, with Brooke deciding to join them as well because she didn't want to sit with strangers.

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However, once the plane was in the air, the attendants needed access to the food and duty-free goods which were stored behind those seats.

Paula Taylor added, however, that the co-pilot had come to sit with them on the floor, thanking the family for their "co-operation and understanding". A spokesperson explained to Newsweek that the mix-up was caused by a "last-minute aircraft change" that meant the seats which family were originally assigned "were unavailable as the alternative aircraft had a different seating configuration".

After being contacted by the programme, TUI offered the family a full £1300 refund, blaming the incident on a "last minute aircraft change".

The company has been contacted for further comment by BBC Online.

The Civil Aviation Authority said passengers are not allowed to be left unseated at any stage of a flight. Frustrated, she contacted Rip-Off Britain.

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